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Terms & Conditions

Last updated: 3 August 2026

These terms and conditions ("Terms") govern your use of the website pcdeals.co.za (the "Website") and any purchase you make from PC Deals South Africa ("PCDeals", "we", "us"). By using the Website or placing an order, you agree to these Terms. These Terms are drafted to be read with the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"); nothing in them removes any right the law gives you that cannot be excluded.

1. About us

2. Products, pricing and availability

  1. All prices are shown in South African Rand (ZAR).
  2. Prices and stock levels come from our supplier feeds and are updated regularly, but errors can occur. If a product was listed at a clearly incorrect price or shown as in stock when it is not, we will contact you before proceeding and you may cancel for a full refund of any amount paid.
  3. Products marked "Price on request" or "Quote only" are not offers for sale at a stated price; contact us via WhatsApp for a quotation.
  4. Product images and specifications are supplied by manufacturers and suppliers and are indicative. Minor variations (e.g. packaging or regional versions) may occur.

3. Orders and EFT payment

  1. Placing an order on the Website is an offer to purchase. We accept your order — and a binding sale comes into effect — only once your EFT payment has reflected in our bank account and we have confirmed the order by email.
  2. After placing an order you will receive our bank details and a unique payment reference. Please use the reference exactly as given; payments without it may be delayed while we identify them.
  3. Stock is not reserved until payment reflects. Orders unpaid after 5 working days may be cancelled without notice.
  4. We accept payment by EFT only. We never ask for your card details, and we will never email or message you asking to "verify" banking logins or one-time PINs. Our banking details are shown only on the Website order screen and in our order emails — if you receive different details from any other source, contact us before paying.

4. Delivery

  1. We deliver nationwide in South Africa, typically within 3–5 working days of your payment reflecting. Delivery times are estimates and may be longer for remote areas or during peak periods.
  2. Delivery is to the address you provide at checkout. Please make sure it is complete and correct; we are not responsible for delays caused by incorrect address details.
  3. Risk in the goods passes to you on delivery. Ownership passes once payment has been received in full.
  4. If a parcel arrives visibly damaged, please note it with the courier and contact us within 48 hours.

5. Returns, refunds and warranties

  1. Defective goods (CPA section 56): goods carry an implied warranty of quality for 6 months from delivery. If goods are defective within that period you may return them and choose a repair, replacement or refund.
  2. Dead on arrival: if a product does not work out of the box, contact us within 7 days of delivery and we will arrange collection and a replacement or full refund.
  3. Manufacturer warranties (where longer than 6 months) are handled through the relevant manufacturer or distributor; we will assist you with the process.
  4. The warranty does not cover damage caused by misuse, abuse, lightning or power surges, liquid damage, or unauthorised repair.
  5. To return an item, contact us first for a reference. Where reasonably possible, include the original packaging and accessories. Proof of purchase (your order reference) is required.
  6. Refunds are paid by EFT to the account the payment came from, normally within 10 working days of the return being received and checked.

6. Cancellations

  1. You may cancel an order at any time before it is dispatched by contacting us with your order reference. Any amount already paid will be refunded in full.
  2. We may cancel an order if payment does not reflect, if stock becomes unavailable, or if we reasonably suspect fraud. If you have already paid, you will receive a full refund.

7. Website use

  1. You may not use the Website for any unlawful purpose, attempt to gain unauthorised access to it, or scrape it in a way that disrupts the service.
  2. Content on the Website (excluding manufacturer material) is our property or used under licence and may not be reproduced for commercial purposes without permission.

8. Liability

To the extent permitted by law, we are not liable for indirect or consequential loss (such as loss of profits or data) arising from the use of the Website or products bought on it. Nothing in these Terms limits liability that cannot lawfully be limited, including under the CPA, or liability for gross negligence or wilful misconduct.

9. Privacy

We process your personal information as described in our Privacy Policy.

10. General

  1. These Terms are governed by South African law.
  2. If any part of these Terms is unenforceable, the rest remains in force.
  3. We may update these Terms from time to time; the version on the Website at the time you place an order applies to that order.

11. Complaints and contact

Questions or complaints? Contact us via WhatsApp (number on the Website) or email sales@pcdeals.co.za with your order reference and we will respond within 2 working days. If we cannot resolve a consumer complaint, you may approach the Consumer Goods and Services Ombud (cgso.org.za) or the National Consumer Commission.